Support for Your Quality Journey

We're here to help you.

We offer support

The Highwire Group are passionate about quality and community services. We believe we can help you stand out from the crowd by taking the leap into quality.

The Highwire Group has extensive experience across many service types including community centres, aged care, housing, disability, drug and alcohol, mental health, Aboriginal health, peak bodies and large and small organisations.

We work in metropolitan, regional and remote settings and love working with organisations and services that want to make a difference.

We have a long history of working to make services better, clients more satisfied and staff truly excited about coming to work. Sometimes we need to join the dots to help people see the value of quality systems and standards as a way of channeling their passion for their work and clients, and enabling them to achieve their very best.

Talk to us about your opportunities and challenges and we will work with you to light the flame, energise the journey and achieve great outcomes with your community.

How can we help?

  • Organisational Development: providing project support, coaching, policy and systems development, staff and Board training, workforce development, quality and management coaching, gap assessments against standards. Click here for more info.
  • Assessment and Accreditation: assessment services for accreditation under the Australian Service Excellence Standards and where relevant the Home Care Standards. Click here for more info.

We are flexible and adaptable, and understand that no one organisation is the same. Our job is to support and/or assess your organisation within the context of your unique size, structure and purpose. We bring a deep understanding of the ASES framework having had a role in shaping the standards back in 2001 and have led some 50 ASES assessments over the past eight years. Click here for more info.

Multiple standards?

No problem, we know how complex it is. We will work with you to maximise participation without the double handling. Our deep knowledge of many different standards means we can map evidence to minimise duplication wherever possible saving you time and money.

Listen to Maree Davidson’s tips for approaching accreditation. (Presentation delivered via webinar for Homelessness NSW, 19.05.20).


Need help to develop policies and procedures?

Get in touch or click here to read more about how we can help you develop quality guiding documents.


Wherever you are, we'll get back to you promptly.