Accreditation Services

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The Highwire Group is an approved assessor for The Australian Service Excellence Standards (ASES) and the Home Care Standards

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Why choose us?

Six things that set us apart

  • Diversity of experience across a broad range of health and community services.
  • Exceptional knowledge of the standards and quality landscape across Australia.
  • We spend time getting to know you so that we can design flexible and affordable approaches – preparation meetings and ongoing phone support are included in our price.
  • We can contextualise the process to make sense for your organisation helping you present the evidence in a way that best tells your story.
  • We can affordably service remote communities with “Rory” our custom-built, go-anywhere, self-sufficient vehicle.
  • We specialise in supporting and assessing Aboriginal organisations.
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We are friendly and fun to work with

Maree Davidson, Jen Downie and Lisa Scully in a meeting.

Meet the ASES Team

Maree Davidson, Managing Director

Maree is passionate about working with community service organisations to improve social, employment and health outcomes. She has 30 years’ experience and has developed strong skills in leadership and management, quality frameworks, Aboriginal community engagement, project management and vocational training.

Maree has extensive knowledge of quality frameworks and is regularly contracted as an Assessment Team Leader to undertake assessments for accreditation organisations across Australia.

She has worked in metropolitan, regional and remote settings managing teams, delivering projects, leading workforce development initiatives, improving governance capability and delivering community engagement projects. She has worked with many of SA’s Community centres as a Service Excellence Accreditation Coach and is regularly invited to work with small and large Aboriginal organisations on capacity building projects.

Get in touch with Maree

Gill McFadyen, Community Development Consultant

Gill is passionate about people, organisations and communities having the skills and capacity to bring about positive, sustainable change. Her belief that everyone should have equal opportunity to fully participate in society both socially and economically has driven much of her working life.

With a career in community development spanning over 30 years, Gill’s most recent role has been as CEO of Community Centres SA the peak body for community and neighbourhood centres throughout South Australia. It was in this position over a ten-year period that she gained a wealth of experience in many areas including quality improvement systems, particularly in the Australian Service Excellence Standards, outcomes development, community-based governance, grass roots leadership development, social inclusion, collective impact, adult community education and advocacy.

Gill has learned firsthand of the benefits of building the capacity of organisations, particularly small organisations, and as a strategic thinker, can help people make tough decisions and work respectfully to bring others along. She is now keen to use the skills and experience she has gained over many years to work with organisations committed to getting the best outcomes possible for the people and communities they serve.

Get in touch with Gill

Cheryl Johnstone, Quality Consultant

Cheryl has a diverse background working in both the public and private sectors. She has experience in organisational governance, corporate planning, continuous improvement and risk management.

More recently Cheryl has specialised in internal auditing and supporting organisations to undertake quality accreditation, including Australian Service Excellence Standards (ASES) and QIC Health and Community Services Standards. Her skills and experience ensure that clients can review and report successfully against national standards and organisational outcome requirements.

With experience in writing, editing and publication, Cheryl has skills in setting up document structures and content so that the information and intended messages are both accurate and able to be understood by readers. She has many years’ experience working with organisations and individuals to enhance their written work such as in reports, research, promotional materials, resumes and job applications.

Cheryl is committed to working collaboratively with clients and has a long history of successfully supporting organisations, groups and individuals to clarify requirements and achieve their goals.

Get in touch with Cheryl

Dr Cassandra Gibson-Pope, Community Development and Management Consultant

Cassandra has a Doctorate in Philosophy, a Masters degree in Public Management and over 20 years’ experience working across the local government, university, not for profit and registered training organisation sectors. Her passion is to support community development, social inclusion initiatives and increasing accessibility and linkages between people, buildings and open spaces.

Dedicated to developing and supporting leaders, graduates and trainees, Cassandra is skilled at building relationships with individuals, communities and organisations to achieve positive outcomes. She is a passionate advocate for people with a disability and new arrivals to Australia, and is committed to creating great places for people to live, work and connect.

Cassandra is a strategic, dynamic, bold and progressive thinker with a high level of energy and an unrelenting drive to work alongside others to challenge, innovate and encourage change that leads to improved outcomes. She is skilled at developing policy and project initiatives that convert abstract ideas into successful deliverables.

Get in touch with Cassandra

Lisa Scully, Quality and Management Consultant

Lisa considers guiding organisations to provide high quality services to consumers to be a privilege and joy. She has worked in the commercial and not for profit sectors for three decades, and is passionate about quality service provision, particularly in the social services, disability and health sectors.

Having held a number of leadership roles in the Newcastle and Hunter regions NSW, Lisa is a proven innovator in the areas of strategic growth, grants, tenders and social enterprise. She has helped many organisations through significant change management, including preparation for registration, renewal and compliance in the disability sector.

Lisa also has extensive experience in strategic planning, co-design, facilitation, research, stakeholder engagement and brokering partnerships. She has degrees in Law and Journalism, an MBA, and qualifications in project management and auditing.

Get in touch with Lisa

Jenaleen Downie, Quality Consultant

Jenaleen (Jen) has enjoyed a diverse career for over 30 years in both community and commercial sectors. Her empathy and passion for making a difference is what originally attracted her to a role with a not-for-profit organisation. Since then, she has held many management roles in this area and has developed strong skills in leadership, strategic development and quality management.

Jen has extensive knowledge of policy development, legislation and quality frameworks including Australian Service Excellence Standards (ASES), Child Safe Standards (Office of Children’s Guardian) and NDIS Quality and Safeguarding Practice Standards. She is skilled at leading teams to prepare for audits and has achieved numerous accreditation outcomes.

Having successfully owned and managed several retail businesses during her career, Jen has gained first-hand knowledge of business development and planning, resilience, and resolution. She has a natural ability to engage with others and is committed to collaborating with organisations and individuals to achieve the best outcomes.

Jen holds a Bachelor of Education Degree and is certified as a Quality Lead Auditor and Project Manager. She is also a registered marriage celebrant which she finds enjoyable and rewarding, and a contrast to her corporate role.

Get in touch with Jen

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